NJ Transit to Hold Customer Feedback Forum Tuesday
Officials will be on hand at Newark Penn Station to hear customers' concerns and questions
Commuters who ride NJ Transit now have a chance to let their opinion be known. The transportation agency will hold a customer forum tonight at Newark Penn Station to give customers a direct opportunity to speak with senior executives and managers, explained spokesperson John Durso, Jr. "This customer forum is coming toward the end of our current customer survey, which will conclude on Friday evening. We have been encouraging our customers to log on to our website and take our survey and give NJ Transit their honest assessments. What are we doing right? What can we do better?" Durso, Jr. said. The forums and surveys are conducted quarterly as part of the agency's participation in Scorecard. July marked the first complete year of Scorecard, …
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